What We Collect and Why It Matters to You
We collect the information you provide when you register — name, email address, contact number, and date of birth — alongside activity generated through your use of the platform: login timestamps, device type, session duration, and any support conversations you initiate. When you deposit or withdraw
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through Touch 'n Go eWallet, Boost, or GrabPay, we record the transaction reference, amount in RM, and the wallet type used. We do not store your full wallet credentials or PIN. This payment data is used solely to reconcile your account balance and resolve any transaction
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queries you raise with our support team. We also collect technical data — your IP address, browser type, and approximate location — to detect unusual login patterns and keep your account secure. We share data with payment processors only where a transaction requires it, and with
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fraud-prevention services where account integrity is at risk. We do not sell your data to marketing companies. Your data is processed on servers with encryption in transit and at rest. Access to your data within our team is restricted to authorised personnel on a need-to-know basis.
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Where local law permits, you may request a copy of all data we hold on you; the process is outlined in the Contact section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.